REFUND POLICY · UPDATED OCTOBER 19, 2026

Clear terms. No surprises.

This policy applies to Seenlio purchases. Review the supported system requirements, product details and website examples before buying. Website examples demonstrate the workflow; recognition results vary with your images.

Purchases are final

Seenlio is a digital software license delivered after payment. Purchases are final, except in the situations below or where applicable law gives you additional rights. There is no consumer trial or general change-of-mind refund offer.

When we will refund you

The app cannot run on a supported computer. If Seenlio cannot run on a computer that meets the requirements advertised at purchase, contact us for help. If we cannot resolve the issue, we will provide a full refund.
A duplicate or mistaken charge. If you were charged twice for the same purchase or a payment was made in error, contact us with the transaction details so we can investigate and refund the incorrect charge.
Your legal rights apply. We will honour refunds or other remedies required by applicable consumer law, including rights relating to faulty or misdescribed digital products.

How to request help or a refund

Use the seller contact details or order-support link in your Dodo Payments receipt. Write from the email address used for the purchase and include your order number, purchase date and a short description of the issue. For a technical problem, include your operating system version, computer model and the error you see. Do not send payment-card details or private images.

How refunds are returned

Approved refunds are processed through Dodo Payments to the original payment method. A full refund includes taxes collected on that purchase. The time for the money to appear depends on your payment provider and bank; we will confirm the refund after it is processed.

Your license after a refund

A refunded license is revoked and no longer authorises use of Seenlio. An activated app may recognise that change when it next validates the license. Uninstall the app after a full refund. Revoking a license does not delete your original images or files.

Consumer rights

This policy does not limit rights that cannot legally be excluded. Where applicable law requires a different remedy or refund process, that law takes precedence.

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